Our courses are available 99.99% of the time, but every once in a while things go haywire through no fault of our own. We use Canvas for our learning management system, and they rely on Amazon’s computer infrastructure just like a large number of companies and hundreds of thousands of websites/applications. (Yes, if Amazon goes down, many of the apps on your phone won’t receive updates because phones pull information/articles from storage Amazon provides) That’s basically what happened on Feb 28th, 2017.
We want you to be aware of the following information in case a downtime event occurs. The last time a major event happened was several years ago, and hopefully, it will be many years or longer before it happens again (never again would be great), but it’s always best to be prepared.
- If Canvas goes down, we will post status information on both our Twitter account @greatwaytolearn and on our Facebook page. /greatwaytolearn
- Canvas has a “status” page showing which parts of the service are operating normally, and they provide updates in case of downtime. (Typically every 30 minutes or so during an outage of any type)
- Our main information page & this support site (for situations like this) run on an entirely different infrastructure system, so submitting a ticket/accessing the FAQ should work even if other services go down.
- Our goal is to minimize downtime, and we’ll do everything in our power to do so, but if there’s a huge outage (Amazon’s entire Eastern US Infrastructure appears to have gone down on Feb 28th, 2017), what we can do can be limited as we have to track completion per course approval guidelines, and we can’t give you credit for accessing material offline.
Owner/Great Way to Learn